Faqs

Frequently Asked Questions

1. What shipping options do you offer?

We offer two convenient shipping options:

  • Standard Shipping: Delivered in 3-5 business days for $4.99, or free on orders over $30.
  • Express Shipping: Delivered in 2-3 business days for $7.99, or free on orders over $50.

2. How can I track my order?

Once your order is shipped, you’ll receive an email with tracking details so you can follow your package every step of the way.

3. What is your return policy?

Our return policy is simple and hassle-free:

  • We accept returns with no questions asked.
  • If you decide you no longer need the product, the buyer covers the return shipping cost.
  • If your product is not as described, damaged, faulty, or broken, we’ll provide a free prepaid return label.

4. How do refunds work?

Refunds are processed after we inspect the returned item. If the product meets the return criteria or if there’s a delivery issue (like a lost package), we will promptly issue a refund or replacement.

5. What should I do if my item arrives damaged or is not as described?

Please contact us immediately at support@uprootcleanerpro.com. We’ll arrange for a free prepaid return label and ensure you receive a refund or replacement promptly.

6. What is the Uproot Cleaner Pro?

Uproot Cleaner Pro is a specialized pet hair remover and lint cleaner designed for pet owners. It works on any non-knitted fabric to remove pet hair from rugs, carpets, and more, making your home a cleaner and more inviting space.

7. What happens if my order is lost or returned to the seller?

In cases where an item is lost in transit or returned to us due to delivery issues, we’ll work with you to issue a refund or send a replacement to ensure you’re not inconvenienced.

8. Can I exchange my item?

Yes, if you’d prefer an exchange over a refund, just get in touch with our customer support. We’re happy to help you sort out the best solution.

9. How do I contact customer support?

If you have any questions or need further assistance, please email us at support@uprootcleanerpro.com. We’re here to help!

Feel free to reach out if you need any more information—we’re always ready to assist!